Trouble Signing In?

Option 1: Answer Your Secret Question

When you signed up you created a secret question. If you tell us your username, we'll show you your question, and if you answer correctly, you can reset your password.

Username Answer Secret Question >

Option 2: Reset Password via Email

If you can't remember your username, we'll send an email to your address with a link that will let you reset your password. Just tell us the address you used with your account.

Email Address Send Reset Email >

Still can't access your account?

Don't worry, there are several other things we can try:

  • Forgot your username? If you're already in a course, your instructor can see it in the course roster.
  • Not getting reset emails? Check your spam folder, they sometimes end up there.
  • Out of options? Don't freak out, just email us at and we'll help.

We're sorry to hear you're having some trouble. Please describe the problem with as many details as you can. We'll respond ASAP, but in no more than 24 business hours.

Location: Trouble Signing In?
  • What were you doing when you encountered the problem?
  • What were you expecting Eli Review to do, and what did it actually do?
  • What steps did you take to try and solve or get around the problem?